10 ways to provide exceptional customer service for your accounting clients

10 ways to provide exceptional customer service for your accounting clients

In the process of building a tax or accounting practice, it can be easy to lose sight of the customers who help you grow. Here are 10 ways to attract new customers and keep your existing ones happy. 1. Create a service charter This should lay out both big-picture goals (e.g. “We aim to maximise […] … Read More

4 ways to build your accounting firm’s brand

4 ways to build your accounting firm’s brand

When you’re running a busy accounting firm, non-billable activities often take a back seat. But if you’re looking to grow your firm, enhance your reputation and stand out from your competition, you need to spend some time building your brand. Here are four ways to help position your practice as the accounting firm of choice. […] … Read More

Why the best accounting firms always follow their own advice

Why the best accounting firms always follow their own advice

Accounting firms build reputations on the strength of their financial advice. They counsel clients on improving profitability and efficiency, but how many actually follow their own rules? Most accounting firms offer far more than just accounting and tax advice to their clients. Enjoying a unique relationship, their insights into the inner workings of a business […] … Read More

The pros and cons of sending accounting client work offshore

The pros and cons of sending accounting client work offshore

In the last few years, new market pressures and fallout from the global financial crisis have seen accounting firms explore more effective ways of doing business. Offshoring – the practice of outsourcing back office and basic client services such as audit, transactions and IT functions – has emerged as a compelling way for firms to […] … Read More

Guide to risk management in your accounting practice

Guide to risk management in your accounting practice

Whether you have a formal or informal risk-management program, effective risk management is essential to operating a successful practice in a volatile and uncertain environment. Here are five tips to implement effective risk management in your practice. Size doesn’t matter No matter what size your practice is, reducing risk is critical to your long-term survival. Smaller […] … Read More

Is it time to adopt fixed-fee billing in your accounting firm?

Is it time to adopt fixed-fee billing in your accounting firm?

Is your accounting firm finally ready to wave goodbye to the beloved billable hour? If so, what are the alternatives to hourly billing? What are the pros and cons of different models? And what challenges can you expect when transitioning? It’s no secret that clients are becoming increasingly demanding about price certainty and transparency. The […] … Read More